A personal note from Herb Chambers

Dear Valued customer,

Last, year at this time, I wrote to you about an important workplace distinction of which, I was very proud.

The Herb Chambers Companies were recognized as being amongst The Boston Globe’s Top 100 Places to Work for 2009. I am so proud to tell you, we have just been notified by the Boston Globe, that we have earned this distinction again for 2010.

This year we are ranked eighth in the Large Employer category. We were selected from more than 1,000 employers who participated in the survey. In fact, we are the only automotive dealer ever to have received this award and now we’ve earned it twice.

What I love so much about this is that it was the enthusiastic recognition of our employees’ that made this possible when they nominated our company as a Top 100 workplace.

There is no higher privilege in business than to have your employees emphatically state, “What a great place to work”! … And then, want to tell the whole world…amazing!

Thank you.

Herb Chambers

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The soul of a leader

Three top executives who all inspire loyalty among employees reveal their personal goals, leadership methods — and deepest fears

November 7, 2010

To be one of the Globe’s Top Places to Work, an organization’s employees must believe the people at the top know what they’re doing and care about providing a rewarding work experience. Anthony Consigli of Consigli Construction Co., Kathleen “Kit’’ Tunney of Associates for Human Services, and Herb Chambers of Herb Chambers Cos. all run organizations that ranked high in our survey for employee faith that the organization is in good hands. Top Places editor Michael Warshaw asked them what good leaders do.

• Globe: Anthony, what does it mean to you that your name is on the company?

Consigli: It might make the accountability that much greater. But I don’t think that it is the end all, be all. The reason the name is important is because I have three generations preceding me. If I screw up, I feel like I let somebody down.

• Globe: Herb, what about your name on your company?

Chambers: Well, I think it is different for me because I was the guy that started the company. I think that the pressure on you, Anthony, is five times greater than it is on me.

The company I have today is not what I envisioned 20, 25 years ago. At the time I sold my first company, I was 38 years old. I said, ‘What am I going to do now?’ and I went down to buy a car, and instead of buying the car, I bought the dealership.

Tunney: That is a great story.

Chambers: I realized how bad that particular dealership was. It just looked like the guy wanted to get out of it. I bought it right on the spot.

In the automobile business, you don’t necessarily have to be great. You have to be good. If you are good, you are great. Because most people say they hate car dealers.

We don’t build cars. They roll in, and we have to find a home for them. Our people are so important because the product is unimportant. If you like Honda, you’re going to buy a Honda whether you buy it from me or somebody else. The question becomes: Can we fulfill the need of delivering that car to the customer better than somebody else can?

I hold a training meeting once a month, and we have 300 or 400 people there for breakfast, our whole sales organization. Salespeople have got to be kind of cheered up all the time, because they have a tendency to fall down. Technicians are a kind of a different breed. They have a different level of motivation than salespeople do.

• Globe: Do you speak to each group differently?

Chambers: I do. When I am in the dealerships, I talk to the guys and ask, ‘How is everything with the shop? Anything we can do for you?’

All of our shops are now air conditioned. That came out of one of the comments I got from one of the guys.

• Globe: Kit, you came up differently, from being a staffer.

Tunney: I fell in love with the work that we do — with the staff that I was working with. And over time, wanted to make some changes there, took some courses to get a little bit of credentials in management. And happened to be at the right place at the right time.

• Globe: How did the experience of being a staff member affect your leadership?

Tunney: Having been there and done that makes me more approachable. I try to involve them in problem solving and decision making, because that was important to me when I felt like I didn’t have that voice.

I go out to a group home and say to the staff, ‘How’s it going?’ and I stop to listen to the answer. But I also provide formal opportunities for them to participate in focus groups and surveys to tell me how good of a job we are doing.

• Globe: Tell us something that surprised you that came out of that.

Tunney: Lack of natural light. We had staff in cubbies with no windows. When I decided to build our building, and we interviewed staff to ask them what they wanted, what I heard was: light. Now our building has windows right across the top. It is all one level. And there are suites set off at angles, so it doesn’t look like a motel.

• Globe: Anthony, what are you looking for when you tour your construction sites?

Consigli: I am looking for them to talk to me like I am a normal person, vs. a company president. I think there are some incredibly smart people out there that are building these buildings. They are equally important to this deal as I am. I don’t think they understand that sometimes.

• Globe: Kit, how important is the staff dedication to your mission?

Tunney: It is essential. You train, train, train. I don’t have a breakfast every month for 400 people, but it is the same thing. You’ve got to find out what their needs are, and you have to meet those needs. If I have a staff that didn’t do a good job because I didn’t provide the opportunity to gain the skills that they need, then I am the one at fault.

For instance, if you have an individual that lives in a group home, in a wheelchair, and then is maybe visually impaired, you need to provide training for that particular staff. How do you present a meal to someone that is visually impaired? How do you get them to a table if they are in a wheelchair? So you really have to be very thorough putting together orientation for staff. And follow up, follow up, follow up.

Chambers: In the automobile business, I am embarrassed to say how simple it is. The manufacturer provides you with information on all of the technicians, all the salespeople, the individual dealerships, how they all perform. We know where the problems are.

• Globe: Herb, you bought that dealership, it seems, almost on impulse.

Tunney: That is confidence, and I admire that.

Chambers: I don’t think I am smarter than anybody else. On the same token, I don’t think I am a lot dumber than anybody else. Believe me, I live on fear. I am always worried about everything all the time.

• Globe: Fear of what?

Chambers: Fear of failing in anything. I don’t want to fail.

• Globe: Kit, do you have fear?

Tunney: We’re federally and state funded. I am always wondering whether or not our contracts are going to get cut. And they do. Then I need to figure out, ‘How am I going to do more with less?’ I am always afraid it’s going to get cut so much that I am going to have to look at laying off staff.

• Globe: Anthony, is fear a motivator?

Consigli: Fear and regret. I stay up all night thinking about the things that could go wrong. Construction is a dangerous business. People die, and I am fearful of that. Quality problems, reputation — all those things.

I would say regret is equal. I hate thinking that I am going to regret decisions I made or didn’t make 10 years out, 30 years out.

• Globe: How do you avoid it?

Consigli: Thinking a lot about it. The greatest regret would be tanking a company that has been around for 105 years. I think that fear and hard work hold off that danger of making a decision that you’ll regret.

Do you screw up? Yeah. Everybody screws up. But you man up, you admit it, and you move on. If there are three things that I aspire to, they are humility, empathy, and accountability — just doing what you said you were going to do. I think that if I can do that more often than not, generally speaking, things will go well.

Tunney: If people have a healthy work ethic, they want to come to work and they want to be respected for what they do. And they want to do their best and they want to be rewarded for that. They want to have decent pay checks. And that is what we try to do.

Consigli: If we are the people behind our organizations who are responsible for that, we need to be doing the proper planning and working hard to make sure we’re putting things in place for that to happen for people.

Chambers: Everybody likes to believe they have good integrity. They all like to believe that they work hard. Who is going to set the pace of the organization? The pace of the organization is the speed of the leader, right? They look at you and say, ‘He really puts his heart and soul into everything that he does, or she does.’ So what are you doing to do? You’re going to put your heart and soul into it.

Consigli: The day that I stop doing that is the day I have to get out and let someone else take over. I have seen so many organizations where that doesn’t happen. If I get hit by a bus tomorrow, I want the organization to keep going just like nothing happened. That’s success.

© Copyright 2010 The New York Times Company

As such we typically have over 10,000 cars, trucks, crossovers & SUV’s IN STOCK. Quite simply Herb Chambers provides a selection of exciting products you will not find anywhere in New England.

That’s why we say at Herb Chambers, “We’ve Got It!”

Herb Chambers Jeep Dealerships!

Herb Chambers Jeep of Danvers is conveniently located  just minutes away from Boston, and a short drive from anywhere along the North Shore and the Greater Boston Area.

Herb Chambers Jeep of Danvers has the areas largest selection of Jeep and certified preowned vehicles.

Jeep Vehicles

If you are looking to buy a new or used vehicle and need financing, Herb Chambers Jeep of Danvers is the dealer for you. Our finance team can assist you with securing affordable options on any new Jeep Commander, Compass, Grand Cherokee, Liberty, Patriot, Wrangler or Wrangler Unlimited.
If you are looking to buy a new or used vehicle and need financing, Herb Chambers Jeep of Danvers is the dealer for you. Our finance team can assist you with securing affordable options on any new vehicle.

In the years we have been in business our clients have come from communities like Boston, Worcester, Taunton, Auburn, Danvers and Framingham as well as throughout the state of Massachusetts.

Best of all, Herb Chambers Jeep of Danvers has a great staff on hand to assist you with all of your needs when it comes to Jeep parts, factory service and OEM accessories for your vehicle

Visit our showroom today or CLICK HERE to find us online!

CALL 877-205-6379 to schedule a test drive today!

Herb Chambers Jeep is conveniently located in Millbury Massachusetts, just minutes away from Boston, Taunton and Framingham.  Herb Chambers Jeep has the areas largest selection of Jeep vehicles.

Jeep Vehicles:

If you are looking to buy a new or used vehicle and need financing, Herb Chambers Chrysler Jeep Dodge is the dealer for you. Our finance team can assist you with securing affordable options on any new Jeep Commander, Compass, Grand Cherokee, Liberty, Patriot, Wrangler or Wrangler Unlimited.

In the years we have been in business our clients have come from communities like Taunton, Framingham, Providence, Somerville and Boston as well as throughout the state of Massachusetts.

Best of all, Herb Chambers Chrysler Jeep Dodge has a great staff on hand to assist you with all of your needs when it comes to Jeep parts, factory service and OEM accessories for your vehicle

Call  888-419-3247 to schedule a test drive, visit our showroom or CLICK HERE to find us online!

Herb Chambers Chrysler Jeep Dodge
2 Latti Farm Road, Rt. 20
Millbury, Massachusetts 01527

Smart Priced Certified Pre-Owned
For our guests in the market for a pre-owned vehicle, we always provide a selection of at least 2,000 “Smart Priced” Herb Chambers Certified cars, trucks, vans, SUVs and luxury vehicles. Quite simply nobody offers you more selection and value (wait until you hear about Smart Pricing, Free Car Fax’s, complete maintenance histories and our one-of-a-kind 3-Day Money-Back, 30-Day Trade-In guarantee!). Lastly a huge variety of finance and purchase option lease choices are available for your new or pre-owned purchases and Herb Chambers trained professionals will provide the most competitive offers available anywhere.

Customer Service is our NUMBER ONE GOAL!

The Herb Chambers Companies serve the Boston Mass, Providence RI and Worcester MA areas with new cars, trucks, SUVs and Scooters.

The Jeep Grand Cherokee won the 2008 Polk Award for  Automotive Loyalty in the-Mid-size SUV  category.

Stephen Polk, Chairman, President and CEO of R. L. Polk Co. said:  “The award for Jeep Grand Cherokee represents a significant milestone win with loyalty at the highest level in the mid-size SUV category.”

The awards recognize manufacturers for superior owner loyalty performance and are determined when a household that owns a new vehicle returns to market and purchases or leases another new vehicle of the same model or make.

With more than 17 years of innovating the mid-size sport-utility market, the most capable and powerful Jeep Grand Cherokee is designed to take on life’s ever-changing challenges, whether on- or off-road.

About Polk Awards:

Polk Automotive Loyalty Award Winners

The Polk Automotive Loyalty Award is based on actual model-year purchase/lease activity and recognizes manufacturers for superior performance in customer retention—a critical aspect of building and maintaining market share. Customers of these manufacturers had such a positive overall experience that they came back to buy another vehicle of the same model, make, or manufacturer. The Polk Automotive Loyalty Award is the only award in the industry based on consumer loyalty. Awards are based on actual consumer transactions, with over 6 million household records per year being analyzed to determine the winners. It is based on the census of information obtained from state registration and lease transaction information.

Please visit these Herb Chambers Jeep locations!

Herb Chambers Chrysler Jeep Dodge of Danvers,  is conveniently located  just minutes away from Boston, and is an easy ride from anywhere along the North Shore and the Greater Boston area.

Herb Chambers Chrysler Jeep Dodge of Danvers, has the areas largest selection of Jeep and certified preowned vehicles.

Herb Chambers Chrysler Jeep Dodge of Millbury,  is conveniently located in Millbury  just minutes away from Taunton and Framingham.

Herb Chambers Chrysler Jeep Dodge of Millbury,  has the areas largest selection of Jeep vehicles.

Herb Chambers News – CLICK HERE.

Herb Chambers Videos – CLICK HERE.

Herb Chambers Hybrids – CLICK HERE.

Hybrid Dealers Boston -  CLICK HERE.

Jeep’s commitment to the environment continues to grow with the introduction of the ENVI technology.

Introducing five distinct vehicle platforms with ENVI’s electric-vehicle technology from Chrysler LLC. We’ve been hard at work updating the three ENVI-powered Electric Vehicles (EV) you first saw in September 2008. Plus we’ve added two more exciting products to our production-intent lineup. ENVI’s electric-vehicle technology enables a new standard of quiet, smooth and efficient operation.

What That Means For You.

* No compromise on performance, agility, space and design
* Instantaneous acceleration and responsiveness
* Continuing to drive the way you drive today
* Being environmentally responsible
* Ability to own one of these electric vehicles as soon as 2010
* At least three more models available by 2013

How It Works

o ENVI’s all-electric EVs provide a 150- to 200-mile driving range on zero gasoline and no tailpipe emissions
o ENVI’s Range-extended Electric Vehicles can travel 40 miles on battery power alone
o The range extender is a small internal combustion engine and integrated generator that produces electricity that extends the range to 400 miles, using very little gasoline
o Overnight charging with a standard 110-volt household outlet
o Charging time is cut in half with 220-volt household appliance power outlet

Please Visit Herb Chambers Jeep Locations

Herb Chambers Jeep of Danvers is conveniently located  just minutes away from Boston, and it’s an easy drive from the North Shore and the Greater Boston area.

Herb Chambers Jeep of Danvers has the areas largest selection of Jeep and certified preowned vehicles.

Herb Chambers Chrysler Jeep Dodge of Millbury, is conveniently located in Millbury just minutes away from Taunton and Framingham.

Herb Chambers Chrysler Jeep Dodge of Millbury,  has the areas largest selection of Jeep vehicles.

Herb Chambers News – CLICK HERE.

Herb Chambers Videos – CLICK HERE.

Herb Chambers Hybrids – CLICK HERE.

Source:  Chrysler Media Services – Press Release

Jeep Patriot EV joins the growing portfolio of electric-drive vehicles being developed by Chrysler LLC.

As a Range-extended Electric Vehicle, the Jeep Patriot EV combines the electric-drive components of an Electric Vehicle with a small gasoline engine and integrated electric generator to produce additional energy to power the electric-drive system when needed. This provides the positive attributes of an Electric Vehicle with the driving range equivalent to today’s gasoline-powered vehicles.

“The Jeep Patriot EV expands our portfolio of ENVI electric-drive vehicles and is just one more example of what is possible through the technology Chrysler is developing,” said Lou Rhodes, President, — ENVI, and Vice President, Advance Vehicle Engineering, Chrysler LLC. “Moreover, the Patriot EV provides socially responsible, advanced electric technology in the industry’s most capable compact SUV.”

The Jeep Patriot EV features a refined and clean front appearance to match the refined and clean powertrain. The signature Jeep grille features vertical accents, and the front fascia is a separate component to help set the grille apart. The use of body-color paint, blended with matte black B- and C-pillars, visually creates a smooth and elongated profile.

The unique wheel design and size gives the Jeep Patriot EV a wide stance which combines with the paint treatment to produce a sporty form. The interior of the Jeep Patriot EV features all of the elements introduced in the refreshed 2009 Jeep Patriot.

The Jeep Patriot EV uses an electric-drive motor, advanced lithium-ion battery system and a small gasoline engine with an integrated electric generator to produce additional energy to power the electric-drive system when needed. Range-extended Electric Vehicles provide customers a no-compromise means of dramatically reducing their gasoline use and carbon footprint. The Jeep Patriot EV has a range of 400 miles, including 40 miles of zero fuel-consumption, zero-emissions, all-electric operation.

The Jeep Patriot EV features a new ENVI Green Pearl exterior with a prominent “EV” graphic adorning both sides — top-to-bottom — of the vehicle.

Source:  Chrysler Media Services – Press Release

1/11/2009

The out of the box and creative brilliance put behind every aspect of a Jeep campaign shines through each and every time!  A strong commitment to excellence is evident in every advertising and marketing genre; print, radio, TV and Web related.  A recent and very strong commitment to Web related marketing is underway at Jeep with a number of viral and entertaining  websites, videos and advertisements.

Here are some of our Jeep favorites!

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Jeep also has it’s OWN YouTube Channel!

Please Visit Herb Chambers Jeep Locations

Herb Chambers Jeep of Danvers  is conveniently located  just minutes away from Boston, and it’s and easy drive from the North Shore and the Greater Boston area.

Herb Chambers Jeep of Danvers has the areas largest selection of Jeep and certified preowned vehicles.

Herb Chambers Chrysler Jeep Dodge of Millbury, is conveniently located in Millbury just minutes away from Taunton and Framingham.

Herb Chambers Chrysler Jeep Dodge of Millbury, has the areas largest selection of Jeep vehicles.

Herb Chambers News – CLICK HERE.

Herb Chambers Videos – CLICK HERE.

Herb Chambers Hybrids – CLICK HERE.

Jeep Dealers Online

Jeep Dealers Online is a resource for consumers and Jeep enthusiasts.

In the future we will continue to update and upgrade the site; add videos, reviews, photos, features and more…

We look to Jeep to continue as an innovator in the automotive industry.

Thank you for visiting Jeep Dealers Online!

Jeep Dealers Online is a New Car Networks supported site!

Visit New England’s Largest Car Dealership:  Herb Chambers Company – CLICK HERE.